FAQs

Q- How much is shipping? 

* We offer FREE SHIPPING IN THE USA! 

Q- Where is my order?

* You can track your order using the tracking number sent to you via email. Most orders worldwide will be received within 1-3 weeks of placing your order, depending on the product ordered. However, in some cases due to high demand, it may take a maximum of 3-5 DAYS IN THE USA  to receive your shipment(s). 

Q- What is my tracking number?

* Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support. 

Q- I have lost my tracking number. What can I do?

* Simply contact us at (email) with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?

* If you need to make changes to your order you will need to contact us within 12 hours of placing the order.           

What We Can Change:

• Your delivery details
• Your name                 
• Your email                 
• Your phone number

Q- How can I cancel my order?

* You must contact us within 12 hours. Please note that we cannot cancel your order once it has already been shipped.  

Q -What is your return policy?
* Items are returnable up to 30 days after purchase. 

Q - Who do I contact if there is  something wrong with my order?

* If there's a problem with a purchase, let us know right away! You can describe the issue and send any available photo of the package you have received via Email) 

 Q -Do i get my free vest ?

yes if you purchased a jacket you get a free vest .

Please feel free to contact us via Email at: SUPPORT@THEBIKERTHING.COM and we will get back to you within 24hrs!